Our goal is to provide each of our patients with the care and time your imaging requires. Since your appointment time is reserved specifically for you, should you cancel your appointment without adequate notice, we are unable to offer your time to another patient. In order to meet your needs as well to be able to provide access for all of our patients we are implementing a cancellation and no-show policy.
We understand that an unexpected situation may arise which will cause you to occasionally cancel an appointment. We ask that in such a circumstance, please contact us no later than 24 hours before your scheduled appointment time. You may do so by calling 914-253-9200.
If you do not arrive for your appointment, or cancel or reschedule within 24 hours of your appointment time, we will consider that a no-show. No-show appointments are subject to a $25 fee. No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment.
In the case of emergencies or unavoidable circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management’s sole discretion.
If you have questions about our cancellation policy, please call 914-253-9200.